Professional Standards

I have a dispute with a REALTOR® and I heard ABoR has an Ombudsman Program. What is an Ombudsman and how I can use that service? Answer

How do I file a complaint if I believe a REALTOR® has violated the Code of Ethics? Answer

What is the REALTOR® Code of Ethics? Answer

Ever since like-minded real estate professionals gathered nearly a century ago to found the National Association of REALTORS® , the cooperative real estate transaction has been a hallmark of REALTORS®. The importance of cooperation in advancing the interests of sellers and buyers, landlords and tenants, and others who rely on REALTORS® and their services is underscored by the fact that the REALTOR® Code of Ethics has required cooperation as a condition of membership since the Code was created in 1913.

In the increasingly complex and dynamic environment in which REALTORS® function, it is inevitable that good faith disagreements will arise. With the assistance of the Texas Association of REALTORS® (TAR) Professional Standards Committee, we bring members and the public a means of resolving these disputes: arbitration and ethics compliance.

Arbitration Requests

If a legal dispute arises between members or between members and their clients, TAR offers an arbitration option that can be used in resolving complaints by members and the public. TAR's mediation services are a valuable alternative to costly litigation. Arbitration services help resolve contractual issues and questions that arise between members, between members and their clients, and, in some cases, between parties of a transaction brought about through the efforts of REALTORS®. Use the forms in the "Arbitration Requests" box at right to request arbitration services.

Ethics Compliance

REALTORS® are held to the highest ethical standards, as outlined by NAR's Code of Ethics. When a member of the public or another REALTOR® feels they have been treated unfairly, they may choose to file an ethics complaint. The Texas Association of REALTORS® (TAR) Professional Standards Committee hears complaints about possible violations of the REALTOR® Code of Ethics. Penalties for such violations could result in monetary fines, increased education requirements or even expulsion of membership. Use the forms in the "Ethics Compliance" box at right to make an ethics complaint.